Hello! Almost every business has a peak season, and during the busiest times of the year, there is a good chance that the amount of work that needs to be done may be too much for your employees. This often happens in the best bpo companies. Hiring additional staff will allow you to offset some of the workload, but recruiting and training can be costly. On the other hand, if you choose not to hire new employees, you risk compromising production or customer service.