Fundamental concepts in CRM testing.
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There are a few key concepts to keep in mind when testing CRM software: data integrity, system usability, and data security. Data integrity is critical in any software application, but especially in CRM testing applications which often deal with sensitive customer data. Make sure to test for any data entry or validation errors that could jeopardize the accuracy of the data. System usability is also important – the CRM software should be easy to use and navigate, with a logical workflow. Lastly, data security is crucial in any CRM system. Be sure to test for any potential vulnerabilities that could allow unauthorized access to customer data.